TERMS AND CONDITIONS

Phil Technologies (P) Limited provides RD Service of biometric devices through its online portal RD Service Network 1312 - Hemkunt Chambers 89, Nehru Place New Delhi 110 019 (hereinafter "RD Service Network") maintains the internet portal https://rdservice.net/, an e-commerce portal (hereinafter "RD Service Network"). On RD Service Network customers will be offered services. This website's offerings are exclusively intended for legal-age end users. These terms and conditions find application in all contracts that members enter as well as all general business relationships between RD Service Network and its customers. RD Service Network does not accept any other terms and conditions unless explicitly stated otherwise The terms “We” / “Us” / “Our”/”Trust” individually and collectively refer to the RD Service Recharge Network and the terms “Visitor” / ”User” refers to the users.

These Terms and Conditions can be amended at any time, and the organization, with its subsidiaries, divisions, and affiliates (in India and globally), has the right to make all changes. to do so by revising this posting. Because the Terms and Conditions apply to all users of this website, you should check this page from time to time to review them.

These Terms and Conditions are subject to change at any moment, and the organisation, any of its divisions, subsidiaries, and associate organisations (in India or overseas), each reserve the right to do so by revising this posting. Because the Terms and Conditions are applicable to all users of this website, you should check this page from time to time to review them.

Use of Content

• 1. Except where noted otherwise, all logos, brands, marks, headings, labels, names, signatures, numerals, shapes or any combination thereof appearing on this website are owned by either the organisation and/or its associated entities who appear on this Website, or they are licensed. Except as stated within the Terms and Conditions or the content of the website, nothing shall be allowed to be used outside these stipulations.
• 2. You shall not sell, distribute or otherwise transfer or license this website, nor modify the Content. Without obtaining the prior written consent of the relevant organization or entity by mailing us at mail id, you shall not copy, reproduce, adapt or publicly perform the materials available on this website for any public or commercial purposes.

Security Rules

Visitors shall not, in any manner or form, jeopardize or attempt to jeopardize the security of this site. This shall include, but is not be limited to:

• 1. Accessing a server or account that the person should not be accessing or accessing data that one has no right to access.
• 2. Unauthorised access attempt, scan, or test to penetration of a system or network security or authentication measures.
• 3. Unauthorized attempt to access or access without authorization, obtain or exceed authorized access to the user's account, host, or network. In particular but not limited to, attacks that cause overloading, "flooding," "mailbombing," or "crashing" or Introducing harmful software, including viruses or "Trojan horses," onto the website.
• 4. Sending emails that contain unsolicited advertisements and/or solicitations for goods or services. Violations of system or network security could result in legal or criminal liability.
• 5. As a result, the organization and any affiliated enterprises will be delegated authority to investigate incidents they believe may include such violations, along with the ability to collaborate with law enforcement in identifying and prosecuting those users responsible.

General Rules

No visitor shall use the site to send, distribute, store, or destroy any material.

• Violate or assist others in violating any applicable law or regulation.
• Violate or encourage violations of the rights of others, including but not limited to, copyright, trademark, trade secrets, privacy, or publicity rights.
• Abusive, threatening, obscene, pornographic, defamatory, profane, or hateful.

Disclaimer of Consequential Damages

None of the parties affiliated with the RD Service Network (including members, organizations, and related persons) shall be liable for any damages or other loss including loss or damage to property, data loss, business interruption or any other pecuniary or economic loss arising out of or in connection with the use of or inability to use the site, or any content provided on the site, whether based on warranty, contract, tort or otherwise.

RD Service

• 1. Please carefully fill out all necessary details for RD Installation Service or AMC Service, as these details can't be changed or updated after your registration for Aadhaar RD Service is processed on the server.
• 2. For each RDService registration, it's crucial that your device is purchased from a genuine seller. If the device is linked to a telecom provider or dealer, an invoice may be required for further steps.
• 3. The serial number must be verified on the manufacturer's server, covering devices like Mantra MFS 110, MIS100, Idemia Morpho MSO1300 E3 - RD, Precision PB1000,, Access StarTek FM220 L1, Secugen Hamster Pro 20 AP, Bioenable Nitgen, Precision, and anyother
• 4. Once the biometric device is successfully activated, you will be notified via SMS or email. If validation fails, we will escalate the issue to the Manufacturer or OEM, which may take time. For further issues, you will receive direct support from the OEM.
• 5. AMC validity is only applicable after our technical team verifies the device. A prior appointment is needed for remote device verification, and AMC will apply from the date of confirmation by our technical team.
• 6. In case of RD order cancellation, we will refund the RD registration amount after deducting processing fees. You may also adjust the total amount in RD Service of any other eligible device purchased online or offline on the Radium Box platform, under special conditions.
• 7. Support complaints can be logged through WhatsApp, call, email, or by raising a ticket. The support team will assist remotely via desktop, laptop, or computer. An AnyDesk ID is required for remote support and to complete necessary settings on the user’s end. For Android users, instructions can be provided over the phone.
• 8. The support team will attempt to connect over a call twice. If the call is missed or unreachable from your side, you must log the request again.6
• 9. This service covers only the RD activation of devices. Unblocking or hardware-related issues are not covered.
• 10. Once the device is RD ready, any issues related to apps or portals should be directed to your service provider or dealer.
• 11. For biometric devices purchased outside India, a manual procedure is required for installation/activation, which is additionally chargeable. For details, please email us at [email protected] or call us at +91 84343 84343.
• 12. For an invalid serial number, a refund will be initiated after your confirmation and may take three to four working days.
• 13. Additional taxes may apply depending on the situation.
• 14. This service covers device upgrades and key rotation to comply with UIDAI Registered Devices. Extending the OEM warranty against manufacturing faults requires additional payment. Damages caused by mishandling, burns, corrosion, or exposure to chemicals, fire, water, etc., are excluded from coverage.
• 15. Please ensure all information is correct before submitting the form, as it cannot be altered afterward. You can modify your registration details multiple times before submission, but once submitted, no further changes are allowed.
• 16. If your serial number is invalid or there's a technical issue, a refund will be processed after your confirmation, which may take three to four days.
• 17. The Device Provider is responsible for providing the devices and accompanying software under UIDAI specifications, which will be STQC-approved. The Device Provider will make all reasonable efforts to ensure that UIDAI-specified security criteria are maintained to prevent breaches such as replay attacks and key compromises.
• 18. If such breaches are caused by a deliberate breach by the Device Provider or by non-compliance of the devices and associated components with current standards, the Device Provider will be liable for damages.
• 19. The biometric RD scanning equipment will be used in the Purchaser's environment or an environment that the Purchaser controls or influences. The Purchaser is responsible for maintaining security measures to prevent security breaches, including preventing replay attacks, device key compromises, and ensuring the environment is free of rogue applications, malware, viruses, and other threats that could disrupt the functionality of software provided by the Device Provider.
• 20. We provide only RD activation of the device. For unblocking or telecom-related issues, the customer needs to contact the relevant party after successful RD renewal. RD recharge is a software service; hardware problems such as the dead device, cable tampered with, or failure to detect the device fall out of the Radium Box RD renewal scope.
• 21. As per UIDAI updates sunset is set for 31/12/24 of L0 devices and Rd Service Network will provide installation support until the end of the validity period, but authentication services will rely entirely on the UIDAI server. After which the device will work on non-Aadhaar portals for the period registered, the functionality and support of this device will entirely depend on UIDAI guidelines.
• 22. After the declared period For any portal-related issues or connectivity problems, please contact your portal support.

We reserve the right to alter or amend our Terms & Conditions at any time. Any changes will be displayed on this page.